If you are not satisfied with your purchase from All About Pallets, we offer a one-time re-selection or refund within 14 days of receiving your merchandise. Merchandise must be in like-new condition in order to receive full credit.
All About Pallets provides a 90 Day warranty on all its products against breakage under normal usage* and workmaship error. Items that are purchased "As-Is" cannot be returned.
To return a product that was ordered online, call 801-904-2657. Our representative will give you instructions on how to return the product.
Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) is also the responsibility of the customer and will be deducted from the refund. In addition there is a 15% restocking fee which will be deducted from your refund on all orders.
For products that arrive damaged, or cannot be fixed with replacement parts, All About Pallets will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly accounted for. If damage, shortage or loss is not accounted for All About Pallets may not be able to ship replacements. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above. All canceled orders will be confirmed by All About Pallets in writing. If you have not received a confirmation, your order has not been canceled. Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.
Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was canceled is considered a "buyer's remorse return", and credit will be issued as detailed above. All credits for returned items will be processed once the products are returned to the nearest store location. If you have any questions regarding our return policy before or after placing an order, please contact customer service at email@example.com.
Should one of our pieces become unusable and require structural repair, Woodland Creek will stand behind its products. Please drop off the item to our workshop, and we will gladly repair it. If you are an out of state customer, please ship the piece to our Kalkaska location. Shipping is the responsibility of the customer on warranty items.
* Normal Usage for Tables is not more than 100 pounds on the table at one time, movement of the table is as follows: Lift the table so the legs are off the ground, grass or other surface. Move the table to the location and set the table down. Do not move the table without lifting so that all four legs are clear.